Support Services
Tailored to Suit you
24/7 IT Support & Monitoring
Focusing on a proactive approach, monitoring can prevent outages from happening. It allows our staff the visibility needed to stay one step ahead of potential issues. It helps makes problem-solving easier and faster causing less down time for our customers. This allows the keeping of promises with regards to network availability to meet the requirements of SLAs and ensure customer trust and satisfaction.
Remote IT Support
With (SLA) Service Level Agreement
Providing your infrastructure with a lower grade IT Support package with full use of our services excluding onsite visits. Some of the services included in this package.
- Remote management
- Remote System Monitoring
- 4 x Hour maximum response time
- Full access to our support portal.
Full IT Support
Remote, onsite and telephone. Single annual Fee.
An annual Service package providing you with a fixed Annual Fee, invoiced monthly, quarterly or annually, this option allows you to budget your spend on IT Support.
Furthermore, we will not tie you into a contract without the “Opt Out” Option – This option provides you with the freedom to walk away after any invoice interval – Our confidence that we can provide an exceptional service level of support.
- Onsite Support
- Remote management
- Remote System Monitoring
- 4 x Hour maximum response time
- full access to our support portal.
A portal and email system where customers can create tickets, track progress and provide feedback.
Contact our office for more information.
Would you like to find out more how our superfast IT support experts can help your business?
Give us a call on 028 9260 7607 or fill in the form below
and one of our IT specialists will be in touch within 1 hour.